Grievance Redressal
Simply Mollywood follows the Code of Ethics for digital news publishers under India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. If you have a complaint about something we have published, this page explains how to raise it.
Grievance Officer
Complaints are handled by our Grievance Officer:
Ananthu, Grievance Officer, Simply Mollywood
Phone: +91 99957 56879
You can also write to the Grievance Officer at:
Simply MollywoodXVI/181, Ramla Building, Vavara AmblamPothencode P.O., ThiruvananthapuramKerala – 695584, IndiaEmail: contact@simplymollywood.comPlease use the subject line “Grievance” so your complaint reaches the right person quickly: contact@simplymollywood.com.
How to file a grievance
Your complaint should include:
- your name and contact details (email and phone number);
- the page address (URL) of the content you are complaining about;
- what you object to and why, including which part of the content is concerned;
- any supporting documents or links.
For a simple factual error, our Corrections Policy is usually the quickest route.
Timelines
- We acknowledge every grievance within 24 hours of receiving it.
- We decide on the grievance and tell you our decision within 15 days.
What we may do
Depending on the outcome, we may correct, clarify, update or remove the content, publish a response, or explain why we believe no action is needed. Decisions are made in line with our Editorial Policy and applicable law.
If you are not satisfied
If you are not satisfied with our decision, or do not receive one within 15 days, you may escalate your complaint through the further levels of the grievance redressal mechanism provided under the IT Rules, 2021.